Before making a return please consider an exchange
with you order number and let us know what size sham you have and we can help you select the correct size insert for that sham.
Sizing help can also be found at
Selecting Correct Sizes
If exchanging there is no need to return the incorrect pillow, simply pay the actual shipping cost to have the correct pillow shipped to you
Customers must pay to have all returns shipped back to Pillowflex
Dirty or Used pillows will not be refunded
No refunds after 30 days
Send returns to: Pillowflex, Inc 511 Tommy Lee Cook RD, Palmetto, GA 30268
To avoid making a return please order samples
All sales are final on special sizes
30% Restocking fee on all Returns, Shipping cost are non-refundable
Returns must be returned with in 30 days of the day the order was placed
You must contact us at
before you return your item
You are responsible for shipping on return items.