Retail Returns


  • Before making a return please consider an exchange
  • Email info@pillowflex.com with you order number and let us know what size sham you have and we can help you select the correct size insert for that sham.  
  • Sizing help can also be found at Selecting Correct Sizes
  • If exchanging there is no need to return the incorrect pillow, simply pay the actual shipping cost to have the correct pillow shipped to you


  • Customers must pay to have all returns shipped back to Pillowflex
  • Dirty or Used pillows will not be refunded
  • No refunds after 30 days
  • Send returns to: Pillowflex, Inc   511 Tommy Lee Cook RD,  Palmetto, GA 30268


Wholesale Returns

  • To avoid making a return please order samples
  • All sales are final on special sizes
  • 30% Restocking fee on all Returns, Shipping cost are non-refundable
  • Returns must be returned with in 30 days of the day the order was placed
  • You must contact us at info@pillowflex.com before you return your item
  • You are responsible for shipping on return items.
  • Email info@pillowflex.com